Terms and Conditions
Terms and conditions
may change without prior notice.
When an order is placed, the customer accepts our Terms and Conditions. Terms and Conditions may change without prior notice
Opening order $300 minimum; Re-order $100 minimum. New customers must provide a valid Sales/Use Tax ID Number when submitting their initial order. Any items ordered that do not meet the minimum ordering quantity will be automatically adjusted to the appropriate minimum ordering quantity. All orders will be shipped as inventory is available; therefore, ordered items might arrive separately. The HomePort Collections does not hold items for later shipping unless the entire order is paid in full, in which case shipping charges will be invoiced at the time of shipment.
All items are hand-made, therefore actual sizes, finishes and tones may vary slightly. Since all items are individually constructed, the individual pieces of assembly required furniture are not interchangeable with other items, even if they are the same product. Please be careful to keep all hardware and items for multiple pieces separate when assembling.
All sales are FOB Union, MO. Wholesale prices are subject to change without notice. First-time clients must prepay by credit card (Visa, MasterCard or American Express) or company check, which is subject to clearance with our bank before shipping. No personal checks are accepted. Net 30-Day accounts are managed and approved by a third-party factoring company. Approval is based on the factoring company’s discretion. All Net 30-Day orders that total less than $500 will incur an additional 4% processing fee.
All orders for SALE items are final. No returns or exchanges are available on sale items. Defective sale items must be reported within 3 business days.
Any orders refused and returned to The HomePort Collections must be preapproved by The HomePort Collections in writing. All return orders will incur a 15% restocking fee. It is your responsibility to pay shipping costs for any returned item(s). Unauthorized returns will not be accepted. If you are returning an unsatisfactory item per our request, we will provide a return shipping tag and arrange pickup from you. It is important that you repackage the item(s) in its original packaging for safe shipping. It is the sole discretion of The HomePort Collections to refund or exchange products upon their safe return.
Shipping costs are the responsibility of the customer. The HomePort Collections uses UPS for ground shipping and ships orders within 2-3 business days, unless otherwise noted. All large orders that may include furniture pieces will ship by truck with the vendor providing the best shipping rates for your pallet order. Shipping dates are estimated and subject to product availability. Backordered items will be automatically shipped when the products arrive, unless otherwise noted. The HomePort Collections does not accept COD orders. Trucking fees and Fuel Surcharges are at the discretion of the trucking company, these costs are forwarded to your invoice. Unfortunately, there is a lot of fluctuation in the oil industry causing radical shifts in shipping costs. Please know that we do not upcharge shipping fees or include these costs in the pricing of our goods. All offshore shipments are subject to additional shipping charges.
When an order arrives damaged, a damage report must be immediately filed with the carrier’s driver. All orders are shipped FOB Union, MO. Upon delivery, it is the consignee’s responsibility to report damage immediately to the trucking carrier and also to claim against the carrier at the same time. If you receive merchandise that is defective but not due to shipping, you must report the defective item(s) to the HomePort Collections within 7 business days and in writing to receive a replacement. We work our best to provide great customer care, especially when items are defective. However, we ask that you take care to report damaged or defective merchandise without delay, so that we can respond quickly to your needs.
Drop Shipment requests will be assessed a $25 administration fee on furniture and a $5 administration fee on all other products, plus a $5 fee for each piece of furniture or oversized item that is drop shipped. The client is responsible for additional residential delivery charges. The HomePort Collections reserves the right to deny inappropriate Drop Shipment requests or to refuse Drop Shipment requests if the handling information is not available when the order is placed. The HomePort Collections is not responsible for damaged “Drop Ship” orders once they are delivered to the shipping carrier. It is extremely important to immediately report any damage of a shipment when it is received and instruct customers of the same procedure. Shipping carriers will not honor your claims made at a later date as they are difficult to verify true blame.